Watson Fox Limited

Company No. 12019211, Registered in England & Wales

Registered Address: 43 Overstone Road, London W6 0AD

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THE SOLUTION AND 

"THE THREE WINS OUTCOME"

"In business, there are literally only two things which count - the people who work with you in the business, and the customers. The people who do the work are the most important people in the business

Allan Leighton, Chairman, The Co-operative Group

Now, more than ever, you need your lawyers to be engaged, engaging and commercially focused. They will be the real differentiator.

As your lawyers begin to consistently deliver exceptional client service, and "right first time" advice, then deeper, more lasting, relationships will be built, with both your clients and your people. What we call - The Three Wins Outcome.

WIN ONE

HAPPY CLIENTS

Consistent best in class service delivery, exceeding client expectations, will lead to happy clients, which will inevitably produce:

  • Improved client loyalty

  • Less fee pressure

  • More work

  • Better work

  • More recommendations to others

In turn leading to tangible, positive effects on the financial performance of your business.

WIN TWO

HAPPY LAWYERS

Happy clients mean motivated and happy lawyers - there is nothing quite like having a really happy client.
You can then expect:

  • Improved retention

  • Faster career progression for your people

  • Who will want more, even better, work

  • Who will develop faster as great advisors - clients will seek them out

  • They will also become evangelists for your business, meaning improved recruitment.

WIN THREE

THE VIRTUOUS CYCLE

People and clients - the two fundamentals of every business. Look after them well, everything else will follow - success will breed success.

  • Happy people will stay and grow

  • More good people will join

  • Happy clients will stay

  • More good clients will follow

  • Higher quality work

  • Results will improve exponentially

And so, the virtuous cycle feeds itself and it all starts again.